Using the product key provided by a school or company
For example, you can’t use a Microsoft Word product key to install Microsoft Office Home and Student. Office product keys aren’t interchangeable between Office suites and individual programs. Using the product key from an individual program to install a suite For example, you can’t use a Microsoft Office Home and Student 2007 product key if you’re trying to install Microsoft Office Home and Student 2010. Office product keys aren’t interchangeable between Office versions. Using the product key from an earlier version of Office Check the sticker for a product name to make sure it’s for the Office product you’re trying to install.
These product keys are normally for Microsoft Windows.
Using the product key from a sticker on a PC Here are some common things that can happen: If you own multiple Microsoft products, it’s easy to confuse the keys and use the wrong one. Most Microsoft products use a 25-character product key. For example, the product key may have been mistyped or a product key for a different product might have been used.Īre you entering a product key for another Microsoft product? There are several reasons why you might get an error after entering a product key. Note that this product key won't match the product key shown in My Office Account. Locate the Office one-time purchase or individual Office app, and then select Install Office to view your product key (this doesn't actually install Office).
Go to In the upper right-hand corner, select Sign in and enter the user ID and password you used to buy Office.Īfter you sign in, select your name in the upper right-hand corner, and then select Order History.
Here's how to view your product key in the Microsoft Store:
Select Find my product key and enter the information requested to download software or get your product key. Go the Digital River download information page. Here's how to view your product key if you purchased Office from Digital River: If you can’t find the email receipt, you may be able to retrieve the information contained in the email by using the Order History link for the store you made the purchase from: If you have multiple email accounts, check the email account that you provided when you purchased Office 2010 online. Try searching your email for the word “Microsoft” or the name of the company where you bought Office.
Try the following to find this confirmation email:Ĭheck your spam, bulk, or junk mail folders for the email. To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.If you purchased and downloaded Office from an online store, the product key should be in your email receipt. ("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this Web site (the "Site") for a period of two (2) years after the date the End User purchases the Product (the "Service"). Upon payment of the specified fee, Digital River, Inc. When you have downloadable items in your order, you will see a link to add EDS to your order on the shopping cart page or the checkout page. It can be thought of as an insurance policy in case anything goes wrong with your computer or the downloaded product. What is the Extended Download Service (EDS)? EDS essentially allows you to download your purchase again for up to two (2) years, in the event your computer crashes or the downloaded file becomes damaged or corrupt. If you need assistance with installation, activation, or use of your product after downloading, please contact Technical Support. If you need assistance with your download, please contact Customer Service. When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation. Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%. Most people find it easiest to save their download file on their Desktop. You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Do not rename the download file as this can cause installation problems. How do I download my purchase? You can download by either clicking the Download button on the Order Details page or by right-clicking on the Download button and selecting Save Target As in Microsoft® Internet® Explorer® or Save Link As in Mozilla® Firefox®.